Going to the salon, you wanted to cut only the tips, but left with a square because of the constant correction of the master, or did you just cut it badly? After a few days, did your gorgeous dyed hair turn from chestnut to red? Has an allergy appeared after the staining procedure? This all indicates that you have done poor service. In such situations, be ready to fight for your rights.

What should make the master before painting

• You can not immediately start painting. First of all, the master must fully examine your hair. If he had any doubts about their quality, he is obliged to warn you about possible risks. Suppose he can tell you that your hair is very porous and will certainly become more dry and brittle after dyeing. Whether to do staining or not - this is up to you.
• Before the procedure must be checked for an allergic reaction.
• Have your hair already been dyed? The master is obliged to find out exactly when it was painting and what kind of paint it was done.
• Before starting the procedure itself, you should clearly announce the amount that it will pour out and show the price list.
• You must also be warned that undesirable consequences may occur. For example, if you count on one procedure to get rid of hair that is too dark from nature and turn into a platinum blonde, the master should warn you that it is almost impossible to achieve such a result at one time and it will be necessary to repeat the procedure.

Cases when you are not obliged to pay

The salon is fully responsible for the services it provides. Did you have a poor service? In this situation, your faithful friend and ally becomes Article 29 of the Law "On Protection of Consumer Rights".

You can not pay for the service, if a:

• the master offered you paint, relying only on the color indicated on the package. After some time, do you notice that instead of nut curls you have black hair on your head? Don't pay
• the master immediately began to paint your hair without checking for reaction. You can not only get up and leave immediately, but also punish a woeful specialist for this by writing a statement in the book of complaints,
• You talked with the master for a few minutes what haircut you want, and he assured you that everything will work out, and as a result, your long hair gradually turned into a square? If you have a bad haircut, you also have the right to quietly leave this salon. The same applies to situations where you are promised a haircut that you can easily put on your own, but in fact it turned out to be the opposite. But only in this situation can compensation be also requested.
• Some salons specifically impose additional services. They offered you tea, washed your head, fixed it with varnish, and then they demanded you pay for it? Boldly request a price list indicating the cost of each service. If in the process of work the master did not voice to you the cost of brought tea or the cost of washing your head, then you can safely not pay for these procedures. You do not want so easy to let go of the salon after you put without your knowledge paid mask on your hair? Paragraph 3 of Article 33 of the Law “On Protection of Consumer Rights” will become your advocate in such a situation.

If in the salon you are guaranteed that after applying several masks your hair will shine, but in fact nothing has happened, then you can safely threaten such unfortunate masters with the point 2 of Article 12 of the Law "On Protection of Consumer Rights".

The seller (performer) who has not provided the buyer with complete and reliable information about the product (work, service) is liable paragraphs 14 of article 18 or clause 1 of article 29 of this lawfor the shortcomings of the goods (work, services) that have arisen after its transfer to the consumer due to the lack of such information.

After that, boldly leave without paying a poor-quality service, and bypass this salon.

Should I go to the master to the house?

Appeal to the master at home is always a risky business. Therefore, think several times before deciding to take such a step. If you are still full of confidence, then require the master to provide a certificate and a medical book. If they are not there, then go away boldly. Also check that all the tools with which you are concerned are fully processed. You can request treatment directly with you. Do not be lazy to look at paint expiration date and other means, because it may depend on this, with what condition of the hair you get away from such a master.

How to defend your rights

As soon as you sat in the chair to the hairdresser, you signed a contract with him for the provision of quality services. If, after the master's manipulations, you understand that the result is absolutely not what you required, for example, you were cut very badly, your hair was colored not in that color, then you can safely defend your rights enshrined in Article 29 of the Law "On Protection of Consumer Rights". This article gives you a choice:

1. To risk and entrust the master the elimination of all the shortcomings of his work. You do not have to pay for this procedure.
2. To demand a price reduction or a full refund of the money you have already paid.

If after the work of the master you had to go to another salon to bring the hair into the proper form, then you can safely demand a refund from the salon all expenses.

How to act?

1. Are you dissatisfied with the fact that you made a “crooked” haircut? At the first stage, calmly talk with the master and ask for the correction of hair. If even after working on the bugs the careless master could not completely correct the whole situation, then you can safely leave this salon without paying a penny.
2. Not able to peacefully resolve the situation? Do not give up. Pay for the service and ask for a receipt or check from the salon. In the coming days, write a claim in the name of the general director of the salon and send it by registered mail to the organization. In this claim, you must state your demands for the return of the amount paid for poor-quality service or for damages that you had to incur in order to correct the work of the miracle master. Before writing a claim, make sure that all the checks and receipts from one or several salons are preserved. In the same letter, you can hint to the director that you are ready to solve this problem peacefully. If after a while you have not received any response, then you can safely go to court. It is there that you can supplement all demands with compensation for moral harm, because how much shame you had to endure while you were going from one master to another, and how many nerves were spent.
3. If after painting you started severe allergies, the scalp was burned, and the hair was completely ruined, immediately run to a specialist dermatologist and ask him for a conclusion on the condition of the hair and scalp. Having medical documents in your hands, write a claim and demand to pay you all the damage, and the master to punish. After that, feel free to contact the Rospotrebnadzor or the Court, demanding a full investigation and compensation for all damage caused to you. When causing harm to health, the salon can not only be fined, but also deprived of a license.
4. You just sat in the chair after another client, and the master did not even bother tidy up the workplace and tools? Is going to comb you the same comb that a few seconds ago fell from his hands on the floor? The master works without gloves, and wants to wipe your head with the towel that has been languishing on the battery for several years? Even for these actions you can safely punish him, since the person does not comply with the norms of SanPiN 2.1.2.2631-1, but you should not count on any compensation here.
5. If, after long discussions with the master of what you want to receive, you were unhappy with the service rendered, you can safely refuse to pay and leave the salon with your head held high. No master or administrator has the right to stop you. When receiving unfairly performed service, do not despair, but defend your rights, even if the masters will claim that you do not have such rights. Believe me, you have them, and they should not be violated.

You do not have to pay! 10 typical conflicts in a beauty salon

This redhead has nothing to do with the ash ash that you expected to get? Master does not distinguish bob from quads, and as a result you have a crow's nest on your head? Cut the cuticle? Keep yourself this material, and you do not have to pay for the mistakes of others.

Let's start with the main thing. Any procedure in a beauty salon should begin with a detailed description by the master of what exactly, in what sequence and for what purpose he will do. The master should warn you about all possible risks, tell you the approximate duration of the procedure and its cost, and also discuss with you a plan of action if you suspect in advance that the result may not be what you expect (for example, you want to turn from a burning brunette to ashen blonde for one visit to the salon, and the master believes that this is hardly possible). If you are not explained all the details of the upcoming process - the salon has already violated your rights. And by law you can refuse to pay for his services. And now about everything in order.

1. Hair color does not match ordered.

This is what lawyers call a non-compliance of the service with the terms of the contract. Feel free to demand free re-staining, if the result is absolutely not satisfied with you, or refuse to pay for the staining that has already been done. Your protection - article number 29 of the Law on Consumer Protection. If the administrator insists that you fully pay for the rendered service, ask him to go to court. The law is on your side! By the way, remind the careless master that before dyeing the hair in the salon, he was obliged to do a biological test for sensitivity, and this violation alone is a reason for seeking compensation.

4. Hair dyed after dyeing and / or curling

Usually in such a situation, the master begins to convince you that the problem is in your hair, and he could not foresee such consequences. Lying! That's why he is a master, in order to study the features of your hair before the procedure and in case of the slightest doubt, try to dissuade you from the procedure. But if you insisted, despite the warnings, then, alas, it is your own fault. But if you haven’t said a word, you don’t have to pay a penny, more than that: demand compensation for a spoiled appearance! By law, you are not obliged to know anything about the procedure, and this is the task of the master to convey to you the possible consequences. This is written in paragraph 4 of article 12 of the Consumer Protection Act.

5. You were promised a haircut with easy styling, but at home you just can't manage to get your head in order.

Do not even think that your hands are not the same or the styling products are bad. Blame the salon! Go back there and tell the administrator that you have been given false information about the service provided. What exactly the ease of styling was the reason that you chose this haircut, and not any other. The cost of the haircut should be returned immediately.

6. Some time after painting in the salon, you started an allergic reaction to the paint.

Naturally, the salon will insist that the reason - not in the paint, and in general, you never know what you smeared after you came out of their doors. Do not give up! First, remember about the biological sensitivity test (see item 1). Surely she did not! So, they are responsible for the consequences. Moreover, even if you painted this paint a million times in this salon, the law is on your side: perhaps the manufacturer had a marriage, or the paint was stored incorrectly, or the master confused something during the preparation of the mixture. What is important: you must go to the salon no later than 48 hours after the visit and have a doctor’s opinion (for example, from the local clinic) on your hands that you have an allergic reaction.

7. You decided to terminate the procedure without completing it.

You have every right! For example, in the next chair someone painted, and the smell of paint turned out to be unbearable for you, or you suddenly remembered about the iron turned off, and the manicurist just moved to the second finger. You will need to pay only the amount of work done. And if the reason you decided to say “stop!” Is that the master cut your cuticle or scalded your skin or caused some other health damage or discomfort - you don’t have to pay!

9. You have been bred for money

You came to the beautician for cleaning, but she convinced you that a whole course of procedures is needed, and also mesotherapy and biorevitalization. You go to the salon, as you have been working for a month, but there is no sense to it ... You can only get a refund if you came to the salon with a specific problem, identified it to the master, the master decided to solve the problem and did not solve it. For example, you have acne, and the master said that with the help of all the above procedures, the inflammation will be less. And acne is in place and there is no improvement. If the wording was streamlined: “we will try to achieve improvements” or “maybe after mesotherapy it will be better” - alas, you were not given guarantees, you agreed to services voluntarily.

10. Shellac or gel polish fell off three days after application.

Just do not remove the varnish from the rest of the nails! Go to the salon, demonstrate the situation and ask for either a refund or a new cover. Usually there are no problems, but just in case for the future - check with the master how many days of the guarantee they give for coverage (are required to give!) And how much coverage should be kept (usually two weeks).

ALWAYS TAKE A QUIT.

If you have the slightest doubt that everything went fine, be sure to ask for a receipt and insist that it contains all the services provided, the cost of each separately, the time the service was provided and the name of the master who performed the procedures. If you have problems, you do not have to prove that you were in this cabin at all.

“Bad cut? You can not pay "

Just like any grocery store, every beauty salon or hairdresser is responsible to their customers for the quality of services. This is spelled out in the federal law “On Protection of Consumer Rights” (Article 12). Without fail, the master must explain the entire process of providing services to the consumer, whether it be haircut, hair coloring, care procedures or a manicure with a pedicure, and specify the final result. If the barber ignores this duty, take the initiative and ask yourself to say all the nuances.

If you get trimmed badly, it is considered that the service provided is of inadequate quality. And if you can’t change anything for a haircut or coloring, you can not pay, says Lawyer of the City Bar Association No. 1 Said Suleymanov.

In a conversation with a master or administrator of a beauty salon, an expert advises to refer to article 29 of the Federal Law “On Protection of Consumer Rights”. “Where it is clearly stated that in case the consumer discovers the defects of the service rendered, he has the right to demand at his own discretion: free repair of defects, a corresponding reduction in the price of the service provided, reimbursement of the costs incurred to eliminate the defects. If defects cannot be eliminated, do not pay the master anything. But in order to avoid conflict situations, of course, it is better to stipulate all the nuances in advance, and make sure that the master understands you correctly, ”Suleimanov recommends.

The consumer has the right to demand the return of the cost of services and full compensation for losses, if the deficiencies of the service rendered by the contractor are not eliminated, or if they have found significant defects of the service rendered, adds lawyer Vladimir Postanuk.

Moreover, according to Suleymanov, if the service in the beauty salon does not meet the expectations that have been agreed with the master, the seller may be subject to administrative liability in accordance with the Code of Administrative Offenses (Article 14.7 “Consumer fraud”).

Haircut has just begun

You need to be prepared for the fact that the administration of a beauty salon and a hairdresser will not appreciate your desire not to pay for an unsuccessful haircut - “The master tried, so what, what did not work out the way the client wanted? Hair - not teeth, grow back. "

If a dispute has arisen between the hairdresser’s organization and the client, a written claim should be sent to the contractor for the pre-trial settlement of the dispute demanding a return of funds, compensation for damages, and moral damage, advises Postanyuk.

If the salon administration has not responded to the consumer’s claim or has responded with a refusal, then you can go to court.

“The main thing is to gather an evidence base and submit it to the court. The client has the right to demand compensation for both moral damage (moral suffering due to a spoiled appearance) and material damage (expenses for rehabilitation after an incorrectly performed procedure). In addition, in such cases, it is often a question of compensation for physical suffering (for example, severe allergies, such as, for example, staining). However, the proceedings in the courtroom case may not be reached, because the beauty salon is easier to go with the client to the world, paying less and maintaining a good reputation, ”the lawyer sums up.

I was badly cut: what to do

First decide: haircut does not meet your expectations, or you really cut your hair badly? If you have the wrong type or length of haircut that you asked for, the strands are trimmed asymmetrically when they should be of the same length or vice versa, then the responsibility lies with the salon or the master.

You need to be sure to report your dissatisfaction with the administrator, take a cashier's check and photograph a poorly executed haircut or other damage (maybe the master cut your ear with scissors ??). Then you can rely on free of cost recovery, not pay for a bad haircut, and even in some cases rely on compensation.

If the haircut is done well, but you see that it does not suit you, there is no one to blame. In any case, do not be upset in vain, but try to fix everything. What can be done?

1. haircut again

If the hair is not too short, try cutting your hair again. Only now, keep in mind the previous mistakes, select a proven master, think in advance and discuss what you will do.

With short haircuts, it is better to follow the rule of "measure seven times." Credit: Rex by Shutterstock.

3. Make another styling

Try changing the styling — say, smoothly combing the strands back with a “wet effect,” creating a disheveled hairstyle or curling curls. Texture styling and curls are good because they help to hide the errors of a haircut. See how easy it is to curl even on short hair:

Before using hot forceps do not forget to use thermal protection, so as not to spoil the hair even more.

Editor's Board: For example, try the Thermoprotection Foam of the Pure Line brand with calendula extract. This product helps to fix the curls, moisturize and protect the strands when heated.

5. Build up hair

Modern technologies allow to resort to hair extensions. This procedure has its pitfalls, but for those who regret the haircut, can be a real salvation.

Stars, often changing haircuts and hair colors, do not do without extensions. Credit: Rex by Shutterstock.

6. Paint

It was not, you can take a chance! If you have an unsuccessful short cut, try changing your hair color. With a small length of strands, it is much easier to experiment with shades.

The color and type of coloring can even visually change the shape of the haircut.

Perhaps in a different shade your hairstyle will sparkle with new colors. But do not be too rash, and after dyeing, provide the hair with suitable care.

Editor's Board: let's say it can be shampoo and balsam-rinser Clear “Restoring damaged and dyed hair” for women. The formula of these products includes ten nutrients of active ingredients, helps to restore the smoothness and healthy shine to dyed hair, as well as prevent dandruff.

7. Braid the pigtails

Pigtails can be braided on short hair too. This is a sin not to use if the shape of the haircut does not suit you.

For example, if you do not like bangs, you can weave it into a braid.

By the way, there are some more good ways to hide a bang if you don’t like it.

Objective assessment of what happened. What exactly did the master do poorly?

First of all, you need to determine for yourself whether you like the hairstyle or the work is obviously poorly done.

For example, the first case can be attributed to the situation when the hairdresser advised you a different model of hair shortening, but you insisted on the cascade, and in the end got the correct smooth cascade, which is bad to stare exactly on your hair structure and facial contour.

The situation with poor-quality work of the master (in this case, a haircut) can be attributed not straight haircut (does not correspond to the generally accepted cannons of hairdressing), or a haircut that does not fully meet your original requirement (for example, you asked for a bob on the leg, and you were trimmed as a boy) . When ordering a symmetrical haircut, you got asymmetry, one temple is longer than the other or bangs on the side. The difference is not great, but you can't return the cut hair!

And maybe the master completely cut his ear with careless actions? Is your health damaged?

STEP 1: Report your dissatisfaction

For starters, do not be silent and go home crying in the pillow! You must directly notify the salon administration that you consider the service substandard. At this stage, the hairdressing salon should come up with a proposal to correct the image or return the money.

Under the clause “On Consumer Protection”, you have the right to:

• free elimination of deficiencies,
• reducing the price or returning full cash for the service,
• compensation for damages caused to you with the elimination of deficiencies,
• if you have been injured, you must be reimbursed for property and moral damage.

STEP 2: Collect evidence

If you have your hair cut too short and your hair is not fixed, you should arm yourself with a receipt (check), which will contain information about the type of work of the master, the name of the master, date, place, cost of the service.

Leave a review in the Complaint Book, and make a copy of it. All of this will be an evidence base when contacting regulatory authorities - in particular, consumer protection authorities and the court for collection of material and moral harm from the salon. For clarity, the evidence base is recommended to take photos of the result (shortcomings) from several angles, preferably directly in the cabin.

STEP 3: Claim

If verbal negotiations do not bring the desired result, then a claim should be made in duplicate to a particular salon. This claim should be attributed personally or sent by Russian Post. If within 10 days, there was no response to the claim (and you still have proof that the service was provided poorly), you can safely go to court. In this case, the claim will be an evidence base, even if you do not have a check or receipt.

It will be much easier to prove the fact of poor-quality work if you discussed a specific haircut with the master and this haircut is well known to the master.

To once again leave the beauty salon with positive emotions, this time you should defend your rights to a quality service!

If you do not like a haircut, talk about it.

If you are still sitting in the barber's chair, then there is still a chance to fix something. Never be silent if the hairdresser is doing something wrong, feel free to tell him about it. Do not worry, you will meet.

If the moment is already missed, you still do not need to silently pay and go home to cry in the pillow. Say that you do not like the resulting result, you pay and have the right to get what you want. If the specialist refuses, go to the administrator. You do not need to stir up a conflict, but you should not ignore the question either.

Get over with what happened.

Well, let's take it as a fact that they cut you badly, and there's nothing to be done. Well, let yourself be upset about this. Cry, scream, quarrel and live on, just speak out and you will feel a little easier. Do not try to fix the hair on your own. Put the scissors down, seriously. In the end, a bad hairstyle does not make you ugly.

Pull yourself together.

If you can’t make a difference, think about what you can do - perhaps not everything is as bad as you think. Try to wash your hair, dry them thoroughly and experiment with styling. You will never know what a hairstyle might look like until you start from scratch. Yes, it is unusual, yes, it will have to try and spend time, but it will not be worse.

Try new styles

Unfortunately, until your hair grows back, you are “stuck” with what you have at the moment. Do the best you can. You come to the aid of not only all sorts of tools, but also the entire world wide web, full of tips on new styles.

And most importantly, remember that hair grows. Do not worry and give them time.

What to do if you have badly cut

1. To determine whether this is really a poor-quality service (cutting, coloring, trimming the tips). Or simply you expected a slightly different style of haircut or highlighting format.
2. If the service is rendered poorly (really poorly), then first of all you need to agree peacefully. Explain what does not suit you, what defects you see and what needs to be fixed. Remember that you will have to pay for the service in any case - because the service is provided. And then to prove that it is rendered poor quality.
3. Unfortunately, it is not always possible to agree. In this case, you must write a written statement addressed to the director of the salon in two copies. You give one copy to the administrator (or to the master who rendered the service), and on the second copy ask for the date, signature, name and position of the person who accepted the application. You must be contacted within 10 days.

What text you need to write in the claim: the date and time of the service provided, the name of the master, what service you provided and what was done poorly. The statement must indicate - what kind of compensation do you expect from the salon. According to Article 29. Consumer rights when detecting deficiencies in the work performed (service rendered) - you can demand:

• gratuitous elimination of the shortcomings of the work performed (service rendered),
• a corresponding reduction in the price of the work performed (service rendered),
• reimbursement of expenses incurred by you to eliminate the shortcomings of the work performed (service rendered) on your own or by third parties.

1. If within 10 days of the claim from the salon there is no reaction that you expect, and you still have evidence of poorly rendered services - you go to court.

It is important. The court is the only authority authorized to restore civil law. Other instances, for example, the Federal Service for Supervision of Consumer Rights Protection and Social Security, can only impose a fine on an organization or official.

What documents are needed to go to court.

• documents proving the provision of services in the salon (check for services rendered, the second copy of the claim with the signature of the salon official)
• evidence confirming poorly rendered service. This is the most difficult. And here are possible options.

Option one. If you asked for a haircut, which is well-known or regulated and you clearly haven't got it on your head - this is a fact proving a poorly rendered service.

Option two. If you cannot confirm this, unfortunately, it is practically unprovable. And then it is important to collect evidence.

1. If you poorly cut. Directly in the cabin, when you had a poor service, remove the video on the phone. Thus, you will record that this is a given salon, a given date and time, and also speak on the record all the flaws that you want to correct.
2. If you poorly dyed or made a perm. In this case, a little easier - any professional master, who examined your hair, will be able to confirm that your hair was damaged during the procedure. In this case, you are entitled not only to a refund for this service, but also to reimburse those costs that you incur for hair restoration.

Konovalova Maria Alexandrovna

Psychologist. Specialist from the website b17.ru

- November 1, 2012, 14:49

Well, it's difficult, I once got a girlfriend so "hit", went to the salon, in our city he is privileged, she herself is blonde, well, she painted it was green, she saw herself, such a tantrum began, sobbing in 3 streams and refused to pay, Give them the money, she’s not and everything, in short they called the main one there, I don’t know for sure, the girlfriend just screamed, as a result, they’d like to say, they’re not very polite. I went to another salon. Of course, I didn’t pay, if there were any contracts, then you can still demand something.

- November 1, 2012, 14:57

And who then guarantees that the hairdresser will not burn my hair? To make a contract before coloring? Is it spelled out somewhere that salons are responsible for damages?

- November 1, 2012, 15:00

In general, you have the right not to pay if you do not like the result. But they can offer you another master to correct.

- November 1, 2012, 15:02

I called as something in the salon, asked how much the highlighting cost, I was told 1500, I come, I sit down, tea was offered to me with a bar of chocolate, the hairdresser was spinning around, fiddling, in short, she did everything, I look at myself - my hair is like platinum perhaps, in short, not what I expected, I didn’t like it; Radical, and full highlighting, another expense "I got angry scribe, It was necessary to call the IC with the money. With it was only the indicated amount. Now I go to a proven salon to "my" master

- November 1, 2012, 15:03

2, who knows them. I think it works here, or if you know how to scream, which is clearly not good for you, or to score. I think the contracts do not make up, at least when I had never had a blondie, nothing like this was done, although I went to various salons until I found a normal hairdresser, now a brunette, in general, I paint myself. can call in protection of the rights, there can consult on such questions.

- November 1, 2012, 15:03

do not pay. and threaten with judgment! resent out loud for other customers to hear!

- November 1, 2012, 15:12

2, who knows them. I think it works here, or if you know how to scream, which is clearly not good for you, or to score. I think the contracts do not make up, at least when I had never had a blondie, nothing like this was done, although I went to various salons until I found a normal hairdresser, now a brunette, in general, I paint myself. can call in protection of the rights, there can consult on such questions.

Yeah. There are still very tricky hairdressers who say that the shade of hair is not at all due to the fact that you have “such a pigment”.I was like that: I asked to paint in light-blond ashen, and they painted it in golden, the hairdresser herself told me about it after painting. And then, apparently, they realized and began to prove to me that my pigment is red.

- November 1, 2012, 15:34

Article 781 of the Civil Code of the Russian Federation
1. The customer shall be obliged to pay for the services rendered to him within the terms and in the manner indicated in the onerous service agreement.
2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services.
3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services.
Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know.

- November 1, 2012, 15:43

Article 781 of the Civil Code of the Russian Federation 1. The customer is obliged to pay for the services rendered to him within the time and in the manner specified in the contract for the provision of services. 2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services. 3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services. Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know.

service not provided. Payment is not subject to.
service - client dyeing is permissible in blonde, and not in green hair.

- November 1, 2012, 15:43

Article 781 of the Civil Code of the Russian Federation

1. The customer shall be obliged to pay for the services rendered to him within the terms and in the manner indicated in the onerous service agreement

2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services.

3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services.

Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know.

Firstly, the law provides for articles regarding an enterprise providing certain services (Which, I will clarify, I will not be lazy). And secondly, I would very much like to look at you with green hair, saying "thank you, nothing terrible" to the hairdresser and quietly giving money. The laws still protect both parties, not only from the customer, but also the contractor, each has its own rights.

- November 1, 2012, 15:44

Article 781 of the Civil Code of the Russian Federation 1. The customer is obliged to pay for the services rendered to him within the time and in the manner specified in the contract for the provision of services. 2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services. 3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services. Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know.

it is like you ordered a wardrobe of a certain size or color, and you brought another one and require payment - the same wardrobe was brought, materials were spent on its production!
in this case, the acceptance certificate is not signed, the money is not paid to the store, and even if you are outweigh the challenge with the cop, the court will be on the side of the customer.
it's the same here

- November 1, 2012, 15:46

it is like you ordered a wardrobe of a certain size or color, and you brought another one and require payment - the same wardrobe was brought, materials were spent on its production!

in this case, the acceptance certificate is not signed, the money is not paid to the store, and even if you are outweigh the challenge with the cop, the court will be on the side of the customer.

Agree. Each party adheres to its obligations. If a party has violated them, the other has the right to demand compensation.

- November 1, 2012, 15:48

I would like to know: where specifically to seek help in such situations?

- November 1, 2012, 15:48

Article 781 of the Civil Code of the Russian Federation 1. The customer is obliged to pay for the services rendered to him within the time and in the manner specified in the contract for the provision of services. 2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services. 3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services. Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know.

conclusion: you do not know the laws of Nichrome ..

- November 1, 2012, 15:48

I had such garbage, disgusting pomeliroval. And I asked, but not in stripes, like a watermelon. Pancake — that’s exactly what they did, a la 2000. And honest eyes, like you are so. I roared for 3 days, wrote them a complaint to the site, I was cheated in response, I posted my photo, then shut up and ignore.

- November 1, 2012, 15:49

everything depends on the situation

- November 1, 2012, 15:49

I would like to know: where specifically to seek help in such situations?

do not pay, explain the situation.
if you are held by force, you call cops, but don't pay anyway, let them sue you

Related topics

- November 1, 2012, 16:59

Gostatya 781 rk of the Russian Federation

1. The customer shall be obliged to pay for the services rendered to him within the terms and in the manner indicated in the onerous service agreement

2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services.

3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services.

Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know. Firstly, the law provides for articles regarding an enterprise providing certain services (Which, I will clarify, I will not be lazy). And secondly, I would very much like to look at you with green hair, saying "thank you, nothing terrible" to the hairdresser and quietly giving money. The laws still protect both parties, not only from the customer, but also the contractor, each has its own rights.

You cannot predict the reaction. when I came to dye my hair, I was warned that they could get green, blue or another color. If your child has not entered university after school with a tutor, then you require money back?

- November 1, 2012, 17:04

A guest doesn’t care that you ordered a wardrobe of a certain size or color, but they brought you another one and demand payment - the same wardrobe was brought, the materials were spent on its manufacturing!

in this case, the acceptance certificate is not signed, the money is not paid to the store, and even if you are outweigh the challenge with the cop, the court will be on the side of the customer.

Agree. Each party adheres to its obligations. If a party has violated them, the other has the right to demand compensation.

How to prove that one side violated them? hair two cm shortened instead of one? You can sue only in case of appalling consequences. and that is not the fact that you win. In the case of green hair service is provided (materials consumed) materials can be passed for examination. and I am almost sure that they are of high quality, but this is how they behaved with specific hair. offensive, annoying, but nothing can be done. Closet is another form of contract. staining service agreement, buying a closet buying contract. and it is protected by the Civil Code, and the Federal Law on Consumer Protection.

- November 1, 2012, 17:05

do not pay, explain the situation.

if you are held by force, you call cops, but don't pay anyway, let them sue you

Let him sue. and then thank you for paying the costs to the salon.

- November 1, 2012, 19:40

GuestGuest doesn’t care if you ordered a wardrobe of a certain size or color, but they brought you a different one and require payment - the same wardrobe was brought, materials were spent on its manufacturing!

in this case, the acceptance certificate is not signed, the money is not paid to the store, and even if you are outweigh the challenge with the cop, the court will be on the side of the customer.

Agree. Each party adheres to its obligations. If any party violated them, the other has the right to demand compensation. How to prove that one side violated them? hair two cm shortened instead of one? You can sue only in case of appalling consequences. and that is not the fact that you win. In the case of green hair service is provided (materials consumed) materials can be passed for examination. and I am almost sure that they are of high quality, but this is how they behaved with specific hair. offensive, annoying, but nothing can be done. Closet is another form of contract. staining service agreement, buying a closet buying contract. and it is protected by the Civil Code, and the Federal Law on Consumer Protection.

elementary. there was a verbal agreement.
if the master did not warn that the hair may be green - this is his problem
and absolutely do not care how much and what kind of material the salon has spent on painting .. these are his problems!

- November 1, 2012, 19:40

Go pay, explain the situation.

if they are held by force, you call the cops, but still don’t pay, let them sue you. Let them sue you. and then thank you for paying the costs to the salon.

and I did not offer her to sue!
Let the salon serves!

- November 1, 2012, 20:30

Girls, take it easy. Hair grow back. In hairdressing, almost always doing a little bit wrong. Do not waste your nerves. I'm 47 years old, if that. I was very nervous at 25-30 about wigs, then calmed down. What you want.

- November 1, 2012, 21:53

I called as something in the salon, asked how much the highlighting cost, I was told 1500, I come, I sit down, tea was offered to me with a bar of chocolate, the hairdresser was spinning around, fiddling, in short, she did everything, I look at myself - my hair is like platinum perhaps, in short, not what I expected, I didn’t like it; Radical, and full highlighting, another expense "I got angry scribe, It was necessary to call the IC with the money. With it was only the indicated amount. Now I go to a proven salon to "my" master

I had a similar situation. By phone they said one price, in the salon, after the terrible work 2 times higher. At the same time, stating that "in the luxury salon you would have taken even more money." Then I went to that very "elite" salon. In it the prices were lower than in this barber shop 2in2. Masters in the "elite" and simple hairdresser's are no different. And there and there Krivorukov can get caught. It should be a long and tedious search until you find "your" or on the recommendation. And even then hold on to this master and do not let him go anywhere, so as not to run up against any riffraff ..

- November 1, 2012, 23:53

Listen, but if the master on duty warns you that your hair will turn green, and then they will really turn green, do you really remove the claims? :)

- November 2, 2012, 00:07

How to prove that one side violated them? hair two cm shortened instead of one? You can sue only in case of appalling consequences. and that is not the fact that you win. In the case of green hair service is provided (materials consumed) materials can be passed for examination. and I am almost sure that they are of high quality, but this is how they behaved with specific hair. offensive, annoying, but nothing can be done. Closet is another form of contract. staining service agreement, buying a closet buying contract. and it is protected by the Civil Code, and the Federal Law on Consumer Protection.

First of all, our young ladies, as always, are all lured. They compare the "service of painting a brunette to the blonde" with the delivery of the wardrobe :)))
Both perfume and paint for each fall slightly differently. Plus, that blonde was most likely dyed, masters usually warn that paint on the paint can give an "unexpected" result. If there were normal relations, the master would try to fix everything.
It would make sense to sue if something really terrible happened. Well, yes, you can sue for green hair. Only you can hardly get more than the cost of a haircut and a couple of thousand rubles for moral compensation.
And if you are shorn, as it seems to you, terrible, then there is nothing to be done at all.

- November 2, 2012, 06:03

First of all, our young ladies, as always, are all lured. They compare the "service of painting a brunette to the blonde" with the delivery of the wardrobe :)))

Both perfume and paint for each fall slightly differently. Plus, that blonde was most likely dyed, masters usually warn that paint on the paint can give an "unexpected" result. If there were normal relations, the master would try to fix everything.

It would make sense to sue if something really terrible happened. Well, yes, you can sue for green hair. Only you can hardly get more than the cost of a haircut and a couple of thousand rubles for moral compensation.

And if you are shorn, as it seems to you, terrible, then there is nothing to be done at all.

our ladies, unlike you, know the laws.
you generally know how to lead? then re-read again if it didn’t come from the first one!
you can not sue, but simply do not pay in the cabin. let the salon itself suffer with the court. his problems ..

- November 2, 2012, 06:04

First of all, our young ladies, as always, are all lured. They compare the "service of painting a brunette to the blonde" with the delivery of the wardrobe :)))

Both perfume and paint for each fall slightly differently. Plus, that blonde was most likely dyed, masters usually warn that paint on the paint can give an "unexpected" result. If there were normal relations, the master would try to fix everything.

It would make sense to sue if something really terrible happened. Well, yes, you can sue for green hair. Only you can hardly get more than the cost of a haircut and a couple of thousand rubles for moral compensation.

And if you are shorn, as it seems to you, terrible, then there is nothing to be done at all.

and not with the delivery of the cabinet, but with the manufacture of the cabinet of a certain size and color.
Where are you so stupid as you come from?

- November 2, 2012, 10:49

Article 781 of the Civil Code of the Russian Federation

1. The customer shall be obliged to pay for the services rendered to him within the terms and in the manner indicated in the onerous service agreement

2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services.

3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services.

Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know.

It does not fall under the third point, as there is a fault of the performer, the barber specifically taught this, that the green color did not work, and if he bought a diploma, or he studied poorly, and went to work, promising one result, and having done another, and there is his fault

- November 2, 2012, 14:25

You cannot predict the reaction. when I came to dye my hair, I was warned that they could get green, blue or another color. If your child has not entered university after school with a tutor, then you require money back?

An example of a child is wildly absurd. Moreover, if the tutor did not cope with his duties, *** the money and did nothing, of course, the parents will demand the money back and they will be right. Inside, it all depends on the master, on the quality of paint.

- November 2, 2012, 16:52

One day, I went on the advice of a friend to the salon to the master, whom she praised. At that moment I grew a square with lengthening, I grew it already decently. the shortest was on the shoulders. the longest on the chest. It was going to cut the ends, the lengthening was planning to clean up later. She explained everything in detail, for almost 10 minutes we discussed with her that only the ends and only 1 cm. As a result, she otfigachila my hair on the chin, all of the same length, plus unevenly (((I used to grow my hair for half a year, nursed, cherished. I arranged there such a scandal ((((Not only did I cut about 10 cm of hair behind me, and about 17 in front, so everything was crooked, in chunks. I did not pay. The administrator did not understand for a long time why the girl did that. if it was said 1 cm. 7 months already I am slowly correcting the beauty she made for me, and I walk with a tail-stalk ..

- November 3, 2012, 18:55

There is a nuance - the result of coloring of previously dyed hair is 100% guaranteed by no hairdresser, and the chemical process can behave unpredictably on such hair.

- November 3, 2012, 20:32

There is a nuance - the result of coloring of previously dyed hair is 100% guaranteed by no hairdresser, and the chemical process can behave unpredictably on such hair.

That is why a competent barber asks before painting, what kind of paint was used to paint (the company).

- November 4, 2012, 10:04

One day, I went on the advice of a friend to the salon to the master, whom she praised. At that moment I grew a square with lengthening, I grew it already decently. the shortest was on the shoulders. the longest on the chest. It was going to cut the ends, the lengthening was planning to clean up later. She explained everything in detail, for almost 10 minutes we discussed with her that only the ends and only 1 cm. As a result, she otfigachila my hair on the chin, all of the same length, plus unevenly (((I used to grow my hair for half a year, nursed, cherished. I arranged there such a scandal ((((Not only did I cut about 10 cm of hair behind me, and about 17 in front, so everything was crooked, in chunks. I did not pay. The administrator did not understand for a long time why the girl did that. if it was said 1 cm. 7 months already I am slowly correcting the beauty she made for me, and I walk with a tail-stalk ..

And can it be that the hairdresser did it out of envy?)) It is very unlike the usual mistake.

- November 4, 2012, 15:29

GuestGuestStats 781 City Hall of the Russian Federation

1. The customer shall be obliged to pay for the services rendered to him within the terms and in the manner indicated in the onerous service agreement

2. In the event of the impossibility of performance due to the fault of the customer, the services shall be paid in full, unless otherwise provided by law or the contract of compensated provision of services.

3. In the event that the impossibility of performance arose due to circumstances for which neither of the parties is liable, the customer shall reimburse the contractor for the expenses actually incurred by him, unless otherwise provided by law or the contract of paid services.

Barber falls under this article (You did not enter into another contract). Even if you do not like the result, it is only your problem. tvch and green hair (this is chemistry). in the place of the owners of the elephant, where the green lady was screaming, I would call the police and send her to the bar. laws need to know. Firstly, the law provides for articles regarding an enterprise providing certain services (Which, I will clarify, I will not be lazy). And secondly, I would very much like to look at you with green hair, saying "thank you, nothing terrible" to the hairdresser and quietly giving money. The laws still protect both sides, not only from the customer, but also the contractor, each has its own rights. You can not predict the reaction. when I came to dye my hair, I was warned that they could get green, blue or another color. If your child has not entered university after school with a tutor, then you require money back?

God, what a *** you are. If you sue, it becomes clear that the blond is blond, not green. And the student did not do it, it’s necessary to ask you whether he was preparing for the applicants or not.

- November 4, 2012, 23:14

First, each dye falls on different hairs in different ways. And if you paint with ashy paint and paint your girlfriend with the same paint, the result will be completely different, although the paint is the same. Everyone has different pigment, so the result will be different.
Secondly, for some reason it is not mentioned anywhere that our ladies oh, they don’t like to admit that they were painting or tinted with something. If you ask what you used to make up, then the client immediately has a dull expression on her face and an answer follows that she didn’t make herself up, or I don’t remember what I was wearing “in such a gray box”. When you ask whether silicones or shampoos based on silicones were used - the same face is bricks. And then outrage, why the paint did not come from. The same situation with henna, Tonics, oil masks, independent experiments with hair at home - all this begins to emerge when dyed. For example, a lady was painted at home, but did not say that she was painted 2 times a month, constantly by herself, constantly by a Pallet. Either she blonded herself (!), Or did the washing herself, or was lightened 4 times in one sitting. The result of all this is uneven porosity, therefore - the paint will lie unevenly, stained. And - voila! - the hairdresser is still to blame because his hands are growing from the back seat. Well, is it not nonsense ?!

- November 4, 2012, 23:20

And the barber is not Messing, he cannot know in advance what you have done at home with your hair. And the paint is spent on you, strength too. Take the trouble to pay.
Also with gray hair, which some people will take, others will glare, the third will not take at all. And again the hairdresser is guilty, who cannot foresee how well your gray hair will take and whether it will not bring any surprises at work.
Further. What is "I do not like!"? Under this exclamation, you can cram your every whim and unwillingness to pay money. You can get a haircut, coloring, highlighting, say that you do not like and retire without paying. I can still understand if blunders were made, but the definition of “I don’t like it,” although the color was agreed upon beforehand, I cannot understand it at all.
You can imagine that you came to a restaurant, you donned 5,000 rubles there, and then you tell the waiter that it was not good, you didn’t like it and you refuse to pay? What is it like? Yes, they will immediately send you to jail and they will be right.

- November 4, 2012, 23:21

That is why a competent barber asks before painting, what kind of paint was used to paint (the company).

Believe me, 99% of customers "do not remember", do not know or hide what they used.

- November 4, 2012, 23:27

the barber specifically taught this, so that the green color did not work out, and if he bought his diploma, or he studied poorly, and took up work, promising one result, and having done another, this is his fault

Everywhere there is a human factor. When a hairdresser is trained, it is impossible to foresee in advance all the cases that will fall into the master in the salon. And difficult cases can be the sea, which the master had not encountered before.
In addition, there is another point. I came, for example, to a new salon, where there is a paint unfamiliar to me. I was sent to a seminar (paid! For my money!), I regularly departed two days to a seminar, having paid 5 thousand for these two days, and then they tell me that you can listen to a couple more seminars, but already for 7 thousand (the prices are not from heads, this is the reality of life). Do you think I will go to these seminars, for such huge money for me, if I haven’t earned anything in the cabin? A new salon for me, there is no customer base yet, but I had to shell out. I understand, these are my problems. But often fuzzy knowledge of paint due to the fact that for such knowledge have to spread a third of the monthly salary. And you will not get to anywhere - either work by typing, or pay money to get to the expensive training on paint, which is used in a new salon for me.
How do you think, having got into such a situation, how many masters will want to lay out a lot of dough?

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